Question 1

What is the check in and check out policy for my short stay in Aberdeen?

Accepted Answer

Our check-in time is at 2pm, and check-out is at 11am for our holiday homes in Aberdeen. We offer flexible times where possible and can arrange airport transfers to enhance your experience.

Question 2

Do I have to pay a security deposit?

Accepted Answer

There is the option to pay a refundable £150 deposit or pay a one off non refundable £9 accidental damage insurance.

Question 3

Is there free parking available for properties?

Accepted Answer

Yes, Lains Lettings offer free parking with many of its properties. However, the availability of free parking may vary depending on the specific property and location. For detailed information about parking facilities for a particular property you're interested in, please refer to the property's listing page or contact our customer service team directly. We are committed to providing a seamless experience for our clients and are happy to assist you with any parking-related queries.

Question 4

What is included in the price?

Accepted Answer

Our apartments all come with WiFi, uncapped heating, hot water and cooker
All towels and bed linen are included with the price
For a full list please see our amenities page

Question 5

Do you accept pets in your apartments?

Accepted Answer

Sorry, we have a no pet policy at all of our apartments.

Question 6

Is there a verification process?

Accepted Answer

Yes, you will be asked to go through our partner and carry out our verification check.  The check will ask for a selfie, a phone number, email address & photographic ID.

Question 7

Do you accept group bookings?

Accepted Answer

We have a maximum number of occupants per property, these are detailed on the property information.

Question 8

Can I book for my colleagues?

Accepted Answer

Yes, Lains Lettings welcome companies booking on behalf of their employees for contractors working in Aberdeen city and Aberdeenshire.

Question 9

Are there any additional costs to consider?

Accepted Answer

Additional costs are typically for mid stay cleans, early check in and late check out.  We can also arrange trips and excursions for your party at an extra cost.

Question 10

Do you offer guests any discounts?

Accepted Answer

Yes, Lains Lettings offer various discounts depending on the nature and duration of your stay.  Bookings made directly with Lains Lettings receive 5% discount, returning customers 10% and we have special rates for longer and extended stays, seasonal promotions and early bird offers.  We also offer an 'ad-match', find a similar property online and we will match the advertised price.
Contact our team directly to discuss the specific discounts applicable to your rental needs and find the best possible rate for your serviced apartment, holiday let, vacation rental, short term let and employee accommodation.

Question 11

Can I purchase gift vouchers?

Accepted Answer

Yes, we have gift vouchers starting from £60 for a one night stay for two people to bigger groups and longer periods.  Please contact Lains Lettings by phone or email .  Our gift vouchers have a 6 month expiry and can be used for any of our properties in Aberdeen City or Aberdeenshire.

Question 12

Do I need to pay for heating, electric and gas when renting a property through Lains Lettings?

Accepted Answer

No, for short term lets, serviced apartments, holiday lets, vacation rentals and company lets all utility bills including electric and gas are included in the price for added convenience.  short stays are inclusive of electric, gas and heating ensuring you a warm and comfortable self catering stay with Lains Lettings.

Question 13

Is there anything else we need to know?

Accepted Answer

Lains Lettings takes great care in ensuring that our customers have a comfortable and hassle-free experience when booking with us. We encourage all our customers to please check our terms and conditions for full details of the booking process. These cover important aspects such as payment terms, cancellation policies, and the responsibilities of both the tenant and the landlord. We pride ourselves on clear and transparent communication with our clients, so if you have any questions or concerns about our terms and conditions, please do not hesitate to contact us, and we will be more than happy to help.

Question 14

What if I need to cancel?

Accepted Answer

We adhere strictly to the cancellation policy that was selected during the booking process. Unfortunately, due to our strict adherence to these policies, we are unable to offer any exceptions.  Any refund due will be processed within 5 working days but may take longer for international transfers.

Question 15

Is there a minimum night stay?

Accepted Answer

Depending on the season and availability, some of our properties do accept single-night stays. To explore your options and arrange a booking, please feel free to contact us directly.

Question 16

What property management services do you offer for holiday homes?

Accepted Answer

We provide co-hosting, cleaning, laundry services, full management, and relief management for Short let holiday homes (Airbnb style properties) in Aberdeen city and Aberdeenshire.

Owners offering accommodation to holiday makers, tourists and business travelers can rely on Lains Lettings for a hassle-free experience.

Frequently Asked Questions - FAQs